CityOps
The operations management platform for public works and parks agencies — work requests, work orders, assets and GIS, preventive maintenance, inventory, and reporting. One platform. Every operation. In the office, in the field, and for the public.
How agencies put CityOps to work
From citizen requests to preventive maintenance, public works and parks agencies run every operation on CityOps.
Public Works Operations
Run Streets, Water, and Wastewater divisions on one platform — every work order, asset, and crew visible on a single live dashboard that updates every 10 seconds.
Citizen Request Management
Take in potholes, water leaks, drainage, and sewer complaints from residents and staff — triage, prioritize, assign to a division, and convert to work orders in one click.
Preventive Maintenance
Keep pumps, lift stations, hydrants, and facilities on schedule with unlimited PM types, calendar and runtime-hour triggers, and auto-generated work orders before things break.
Field Crew Management
Crews complete work orders from the field on mobile — logging labor hours, parts used, and photos — so the office always knows what got done, where, and at what cost.
Parks & Facilities Upkeep
Manage grounds, trails, restrooms, shelters, and facility maintenance for recreation systems — inspections, condition assessments, and seasonal task scheduling.
Inventory & Warehouse
Track parts and materials across multiple warehouses with reorder points, receiving, and issue-to-work-order — so crews never roll out without the right part.
The many ways CityOps empowers your agency
An impressive collection of features and capabilities that public works and parks agencies use every day to keep their city running.
Staff Console, Field App & Public Portal
Three surfaces on one platform: an admin console for the office, a mobile app for crews in the field, and a public portal where residents submit requests.
Today-at-a-Glance Dashboard
Live KPIs refreshed every 10 seconds — open work orders, overdue PM, low-stock items, average days to complete — across every division of your agency.
Citizen & Internal Work Requests
One intake for citizen portal submissions and internal requests — triage, prioritize, set reminders, assign to a division, and convert to a work order.
Work Order Management
Create, schedule, and track work orders on a kanban board by status — New, Assigned, In Progress, On Hold, Completed — with priorities and due dates.
Crew Assignment & Scheduling
Assign work to named crews — Streets Crew B, Collections Crew, WTP Operations — with workloads, due dates, and overdue flags visible at a glance.
Mobile Field Completion
Crews close out work orders from the field with labor hours, parts consumed, and photos — no paper travelers, no end-of-day data entry.
Assets Map & Registry
Every tracked asset on a live GIS map — lift stations, pumps, motors, valves, hydrants, water mains — each with condition ratings and full work history.
Categorized Assets
Map and manage all your assets — streetlights, sidewalks, hydrants, streets, stormwater, wastewater, and facilities — one geospatial source of truth for the whole system.
Parcel & Address Fabric
Your county parcel and address layer built into every map — find any address instantly and tie requests, orders, and assets to real parcels.
Manage Staff Users
The admin console lets supervisors manage staff and configure their roles and departments — invite users by email, or import them in bulk from Excel.
Preventive Maintenance Scheduling
Unlimited PM types and intervals — quarterly, annual, multi-year — with last-done and next-due tracking and overdue and due-soon statuses.
Auto-Generated Work Orders
PM schedules generate their own work orders automatically, so preventive work lands in crew queues without anyone having to remember it.
Inspections & Condition Assessments
Structured inspection forms and condition assessments keep asset ratings current — Good, Fair, Poor — and feed capital planning with real evidence.
Multi-Warehouse Inventory
Stock across multiple warehouses with bins, unit costs, extended values, manufacturers, and live on-hand counts against reorder points.
Reorder Points & Receiving
Low-stock alerts, one-click reorders, receiving with two-way match, and issue-to-work-order so every part is costed to the job that used it.
Global Filters on Every View
Filter everything by work type, asset type, priority, division, status, and due date — the same filter bar scopes every screen and every chart.
Division-Based Organization
Model your real org chart — Streets, Water Distribution, Water Treatment, Water Quality, Wastewater Collections, Wastewater Treatment, Parks — each with its own queues and reporting.
Ask Cici AI Assistant
The Cici agentic AI assistant is embedded in CityOps, answering staff questions about work, assets, and inventory in natural language.
Everything included
The full CityOps platform, standard with every subscription.
- Unlimited citizen work requests
- Works on desktop, tablet & mobile
- Cloud hosting, updates & backups included
- Email & SMS notifications included
- Role-based access with full audit trail
- Photo & document attachments on records
- Global search across all records
- CSV & Excel exports on every report
- Compliance-ready reporting & retention
- Two-way Esri ArcGIS (AGOL) sync
- Calendar & runtime-hour PM triggers
- Auto-surfaced overdue & priority work
- Custom report builder
- MTTR, PM compliance & cost KPIs
- Google BigQuery + Looker analytics
- Your brand, your logo, your domain
- Dedicated Success & Account Manager
Connects to your ERP and your data
CityOps integrates with the enterprise systems your city already runs, and ingests the datasets your city already owns.
ERP Integrations
CityOps integrates with major ERP applications:
Pulls from your ERP
- Employee lists
- Contractor lists
- IDs, emails, and phone numbers
- Required or permitted work hours
- Work restrictions, if any
Pushes back to your ERP
- Hours worked
- Locations worked
- Projects executed
- Time tracking
Ingests City-owned datasets
- Historical data collected from platforms previously used by the City
- Ongoing datasets, structured and unstructured
- Time tracking
Works better together
CityOps is part of the Recreation Systems Management solution. Pair it with these products:
CityBase
Reserve, register, and book recreation programs, events, passes, campsites, picnic shelters, cabins, golf tee times, marina boat slips, with real-time availability and contactless checkout.
Learn more →CityParks
Accurately quantify usage for your parks, trails, facilities, and natural resources, to make data-driven decisions for budget allocation.
Learn more →CitySensor
Count people, vehicles, and animals with precision using our ruggedized outdoor solar-powered 4G IoT privacy-compliant optical sensors.
Learn more →CityChat
Engage your community by sharing critical alerts, local information, and collecting feedback using agentic AI chatbot apps.
Learn more →Simple, single-tier pricing
full feature set $4,160/month
+ $50/month per staff user
Every module for your whole agency — work requests, work orders, assets and GIS, preventive maintenance, inventory, and reporting.
Onboarding & Setup
Depends on the number of datasets to be ingested and the legacy systems and third-party tools CityOps will need to integrate with.
Customization
Fine-tune the standard CityOps features and app UX to your liking — including branding elements like your logos, icons, and domain links.
Additional costs to plan for — scoped with you before you sign.
Contact Us for a Demo & Pricing